FREQUENTLY ASKED QUESTIONS
Frequently asked questions
How long does shipping take?
After you place your order, it goes into the processing period which usually takes between 1-3 business days (does not include weekends) once your order is done processing then it is ready for shipping, for Standard First Class shipping it usually takes 5-7 business days (your location plays a big factor in shipping arrival) and for Priority Shipping it takes about 2-3 business days, again it depends on your location. If you would like more of an estimate from your location, feel free to contact your nearest USPS location for more accurate dates. We ship out of Southern California.
I never received my package, what happened?
- Once an item is shipped it will automatically send a tracking number with the shipping confirmation email. When you receive a tracking number this means it is now in the hands of USPS, and we are no longer responsible for your package. Although USPS is a very reliable mailing source, they sometimes do make mistakes and may take longer that what is expected, please understand when this happens it is out of our control. We can not refund you for lost packages. If you need to further discuss any shipping problems after you have received your tracking number, we would suggest to contact your local USPS and with your tracking number they can assist you in tracking your package.
Can I return an item that does not fit?
Returns must be within 5 days of receiving your merchandise. Merchandise must be in same condition it was received: unworn, with tags, original packaging is not required. Customer is responsible for ALL return shipping for exchanges.
Can I get a refund if an item does not fit me and they do not have a larger size?
we do not provide Refunds ONLY store credit